Privacy

1. Information We Collect

When you visit Hats on Country, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. This includes:

  • Contact Information: Name, email address, and phone number provided during checkout or through our inquiry forms.

  • Order Details: Shipping and billing addresses used to fulfill your handcrafted orders.

  • Payment Data: We use secure third-party processors (like Shopify Payments) to handle transactions; we do not store your full credit card details on our servers.

2. How We Use Your Information

We use your personal information to provide our services to you, which includes:

  • Fulfillment: Processing payments, arranging for shipping, and providing you with invoices and/or order confirmations.

  • Communication: Responding to your bespoke inquiries and general contact requests.

  • Marketing: If you have opted into our newsletter, we use your email to share collection updates and stories from Country (limited to once per month).

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store.

  • Logistics Partners: We share your address and contact details with premium couriers to ensure your wearable legacy reaches you safely.

4. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. This allows us to reference your previous bespoke designs should you wish to collaborate on future pieces.

5. Your Rights

If you are an Australian resident, you have the right to access the Personal Information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please reach out via our Contact Page to exercise these rights.

6. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.