Measuring correctly is the most important step to ensuring a perfect fit. Please visit our Sizing Chart page for a detailed step-by-step guide on how to measure your head circumference accurately before placing an order.

If you find yourself between sizes, we generally recommend sizing up. Many of our premium felt hats can be slightly adjusted with internal sizing tabs or hat fillers for a more secure feel.

Our signature collections come in standard widths designed for each style; however, if you require a specific brim size, this can be discussed as part of our Bespoke Inquiry process.

The best way to begin is by visiting our Custom Designs page and filling out the inquiry form. This allows you to share your size, style preference, and the story you wish to have hand-burnt into your piece.

We love collaborating on personal visions. While all final art is hand-etched in Letishia’s signature style to ensure cultural integrity, we welcome your inspiration and symbolic references during the consultation.

Because each piece is individually hand-burnt on Country, please allow approximately 4–6 weeks for creation, plus shipping time. We appreciate your patience as we meticulously craft your wearable legacy.

Currently, we primarily ship within Australia. For international inquiries, please contact us via our Contact Page to discuss potential shipping arrangements and costs.

Shipping rates are calculated at checkout based on your location. We use premium couriers to ensure your handcrafted hat arrives safely and in pristine condition.

Once your hat is ready and dispatched, you will receive an automated email containing your tracking number so you can follow its journey to you.

To preserve the artistry, store your hat in a cool, dry place away from direct sunlight. Avoid getting it soaking wet; if it does get damp, allow it to air dry naturally away from artificial heat sources.

No. Because the design is physically etched into the fibers of the felt using heat, it is permanent and will not fade or wash off like a print would.

You can return any products if they are deemed faulty or the incorrect item was sent to you. All we ask is that all products you are returning are in original condition with all tags attached, intact packaging, and your proof of purchase is included.

For full details, please view our Return & Exchange Policy.

Due to the highly personalized nature of custom work, bespoke and hand-burnt orders cannot be returned or exchanged. We work closely with you during the inquiry phase to ensure you are happy with the vision before we begin.